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Sitecore 10.2 – “Failed to start service ‘Sitecore Marketing Automation Engine’” on Windows 11

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Today I started to install Sitecore 10.2 using Sitecore Instance Manager on Windows 11 and I got this issue “Failed to start service ‘Sitecore Marketing Automation Engine’ ”.

Error:

Sitecore 10.2 - “Failed to start service ‘Sitecore Marketing Automation Engine’” on Windows 11

On event viewer it was showing the below error:

Console to show event 1000 application error

I also tried to run ‘Sitecore.MAEngine.exe’ like this

C:Windowssystem32>C:inetpubwwwrootsclocal102xconnect.dev.localApp_DatajobscontinuousAutomationEngineSitecore.MAEngine.exe

 

Which was throwing below error:

 

Starting Marketing Automation Engine…

2022-01-29 22:21:11 ERR Error initializing XConnect client.

System.AggregateException: One or more errors occurred. —> Sitecore.XConnect.XdbCollectionUnavailableException: An error occurred while sending the request. —> System.Net.Http.HttpRequestException: An error occurred while sending the request. —> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. —> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. —> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host

 

Solution:

After some investigation, I resolved this issue by disabling TLS 1.3 over TCP.

Open PowerShell as an admin and run the below commands

  • New-Item ‘HKLM:SYSTEMCurrentControlSetControlSecurityProvidersSCHANNELProtocolsTLS 1.3Server’ -Force | Out-Null
  • New-ItemProperty -path ‘HKLM:SYSTEMCurrentControlSetControlSecurityProvidersSCHANNELProtocolsTLS 1.3Server’ -name ‘Enabled’ -value ‘0’ -PropertyType ‘DWord’ -Force | Out-Null
  • New-ItemProperty -path ‘HKLM:SYSTEMCurrentControlSetControlSecurityProvidersSCHANNELProtocolsTLS 1.3Server’
    -name ‘DisabledByDefault’ -value 1 -PropertyType ‘DWord’ -Force | Out-Null

I hope it will work for you as well 🙂

 

This article originally appeared on SWATI GUPTA (SITECORE MVP) | BLOGS

(https://swatiguptablogs.blogspot.com/).

 

 

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