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5 Reasons Your Business Needs ChatGPT in a Post-Pandemic World

ChatGPT word over a globe

Chatbots have become an increasingly popular business tool to automate customer service processes. ChatGPT, a state-of-the-art chatbot technology, has proven to be an excellent choice for businesses looking to improve their automation processes.

ChatGPT is a highly intelligent chatbot that can understand natural language and respond to real-time customer inquiries.

In this article, we will explore five reasons why ChatGPT will help today’s businesses in the areas of automation.

Improved Customer Experience

One of the primary reasons why businesses use ChatGPT is to improve the customer experience. ChatGPT can provide customers instant responses to their inquiries, reducing wait times and increasing customer satisfaction.

ChatGPT can also be customised to provide personalised responses based on the customer’s purchase history or browsing behaviour.

This level of personalisation can make customers feel more valued and increase their loyalty to the brand.

Cost Savings

Another benefit of using ChatGPT is cost savings. ChatGPT is a highly efficient tool that simultaneously handles a large volume of customer inquiries.

This means businesses can reduce their customer service team’s workload, allowing them to focus on other critical tasks. ChatGPT can also be programmed to answer frequently asked questions, which can further reduce the workload of the customer service team.

Businesses can save significant money on labour costs by automating some of the customer service tasks.

24/7 Availability

ChatGPT is always available to answer customer inquiries outside regular business hours. This means businesses can provide their customers with 24/7 support, improving customer satisfaction and loyalty.

ChatGPT can also be programmed to provide support in multiple languages, making it an excellent tool for businesses with a global customer base.

Increased Efficiency

ChatGPT is a highly efficient tool that can handle multiple customer inquiries simultaneously.

This means that businesses can respond to customer inquiries in real time, which can improve their overall response time. ChatGPT can also be programmed to prioritise urgent inquiries, ensuring customers receive timely and appropriate responses.

By improving efficiency, businesses can increase their customer satisfaction and loyalty.

Data Collection and Analysis

ChatGPT can collect data on customer inquiries, providing businesses with valuable insights into customer behaviour and preferences.

The collected data can be analysed to identify trends and patterns, which can be used to improve the customer experience. ChatGPT can also be programmed to ask customers for feedback, which can provide businesses with valuable insights into areas for improvement.

By collecting and analysing data, businesses can make data-driven decisions that can help them improve their operations and grow their business.

By leveraging ChatGPT, businesses can automate their customer service processes and provide their customers with exceptional support. With the rise of technology, businesses need to leverage automation tools like ChatGPT to remain competitive in today’s market.


The Bazinga moments

Alright, humans, this is Joseph, and this is for real. Some of you may have realised that the above 500+ words are written by ChatGPT. All I did was run through Grammarly and do some minor editing.

This article is to highlight how easy it is for AI like ChatGPT to generate answers to our queries.

Now… let’s continue for real. Note that the following are 100% written by humans, by yours truly.

What’s your point?

At this point in time, there are 2 camps of thought: I will never use AI or I will use AI.

By now you would have guessed that as with any new technology, I’m all for AI like ChatGPT because it helps us with better cost saving, efficiency, and more.

Let’s face it, there’s no way that we will avoid new technology, just like no one can avoid Nokia phone giving way to the Apple phone.

The key is to learn how we can adapt and adopt new technologies, and in this case, AI programs like ChatGPT.

Use AI to assist, not takeover.

I stress this statement many times to my colleagues and my family members: Embrace new technology to assist you but never let technology take over you.

Since we cannot avoid it, let’s integrate new technology to make our lives easier.

This is the same attitude with it comes to, say, self-driving cars. I expect to own a self-driving car in Singapore in less than 20 years’ time, and I am so looking forward. For those working as Grab or taxi drivers, you should know that your jobs will be replaced soon, so go and upgrade yourself before you lose your livelihood.

At Websparks, we adopt new technologies with excitement, and we advocate new learnings. Our programmers have started to adopt ChatGPT in their programming work.

Our message is that our programmers must have the capability to code and that ChatGPT helps them to be more efficient. The overall efficiency of work will, in turn, reduce the costs of development and that’s where we can pass the savings to our clients and yet maintain high-quality work.

Will there be Skynet?

Do you mean, this guy?

Terminator skull

Rest assure that the concept of Skynet and the Terminator will remain fiction. Our current AI technology becoming self-aware and attempting to destroy humans is not possible, and it’s not possible soon.

You see, AI systems are created and programmed by humans and operate within a set of rules and limitations defined by their creators. Even if we allow AI to be self-learning, there is no way it will go rogue.

While AI poses some challenges and risks, the idea of a “Terminator” scenario is not a real concern with current AI technology. However, it is important to continue monitoring and managing AI development and use to ensure it is used responsibly and ethically.

I would foresee that governments may enact new regulations to ensure ethical and responsible usage in the future.


We live in an exciting age, where AI is coming into our daily lives. We at Websparks embrace new technology, and you can also trust us to provide cutting-edge solutions.

Contact us on how we can provide cutting-edge solutions to meet your business needs.

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